Search giant Google has apologised for a technical error which made its GMail service go offline for hours, leaving business and consumer users unable to access their accounts.
Google said GMail was unavailable to all its users for "approximately two-and-a-half hours", but evidence suggests that many were left without the service for about four hours, one of the longest downtimes ever suffered by Google.
According to comScore, more than 113 million people use Google mail worldwide and it is the world's third most popular web mail service behind Hotmail, but problems with the service caused it to fail.
A statement on the official Google blog said: "We're really sorry about this, and we did do everything to restore access as soon as we could.
"We know how important GMail is to our users so we take this very seriously."
Engineers are investigating to find the "root cause" of the problem and users are being warned that they may have to fill in a "captcha" form that asks people to decipher and re-type some scrambled letters before getting access to messages.
Professional users, many of whom pay for a "premier edition" of GMail, are covered by a level agreement that promises the service will be 99.9% operational in any calendar month.
Google said GMail was unavailable to all its users for "approximately two-and-a-half hours", but evidence suggests that many were left without the service for about four hours, one of the longest downtimes ever suffered by Google.
According to comScore, more than 113 million people use Google mail worldwide and it is the world's third most popular web mail service behind Hotmail, but problems with the service caused it to fail.
A statement on the official Google blog said: "We're really sorry about this, and we did do everything to restore access as soon as we could.
"We know how important GMail is to our users so we take this very seriously."
Engineers are investigating to find the "root cause" of the problem and users are being warned that they may have to fill in a "captcha" form that asks people to decipher and re-type some scrambled letters before getting access to messages.
Professional users, many of whom pay for a "premier edition" of GMail, are covered by a level agreement that promises the service will be 99.9% operational in any calendar month.
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